Returns and Cancellations

Returns and Cancellations

Printii products are generally made-to-order, so cancellations, changes, returns, and remedies depend on production status, the condition of the delivered item, and applicable law.

Cancellations and Changes

• Because production can begin quickly, the window to cancel or modify an order is often very short.
• If production has not started, we may allow a cancellation or modification in our discretion.
• Once production starts, cancellations and modifications are generally not possible and are not guaranteed.
• We do not guarantee that any cancellation or modification request will be successful.

Defects, Damage, and Support Requests

• Contact support@printii.ai within 7 days of delivery if your order arrives defective or damaged.
• Include your order number, a description of the issue, and clear photos of the item and packaging when relevant.
• If we determine there is a qualifying defect or shipping issue, we may, at our discretion, offer a reprint, store credit, or refund.

Made-to-Order Items and Non-Returnable Orders

Because products are custom-made, we generally do not accept returns for change-of-mind requests, preference changes, or other non-defect reasons, except where required by law.

Inherent Variation and Eligibility Limits

Minor surface marks, visible layer lines, support-contact marks, slight dimensional differences within process tolerance, finish variation, color variation, and reasonable differences between previews and printed output do not, by themselves, qualify as defects. Items altered, post-processed, or used inconsistently with instructions may be ineligible for a remedy.

Shipping Delays

If we cannot ship within a timeframe we specifically promised, we will provide notice and, where required by law, offer options consistent with applicable rules, which may include waiting for the delayed shipment or canceling the unshipped portion of the order.